FAQs

What if my kneader arrived without instructions?

Please email CustomerService@ClayLove.com with information on your concern and we will get back to you within 24 hours.

 

What if something is wrong with my kneader?

Please email CustomerService@ClayLove.com with information on your concern and we will get back to you within 24 hours.

 

Is a stinging sensation or redness normal?

Yes, a slight stinging sensation or redness is normal for some skin types, which should only last a short period of time. 

 

I’ve heard that clay can be used internally. Is that true?

Yes, some clay products can be used internally.  However all ClayLove products are intended for external use only.

 

How do I clean my kneader?

Turn it inside out and rinse with warm water. For a deep clean, turn it inside out and wash it on the gentle cycle with warm soapy water.

 

How do I receive a free kneader bag?

To receive a free kneader bag you must participate in the ClayLove survey. Submit your completed survey and we’ll send you a sample.

 

How do I complete a survey?

Go to Claylove.com, click on the survey link at the top of the page, and follow the instructions.

 

The survey link is not working.

Please email CustomerService@ClayLove.com with information on your concern and we will get back to you within 24 hours.

 

How can I have a Healthy Me Workshop?

Sign up to host a workshop at ClayLove.com and we’ll be in touch to schedule and finalize the details for your workshop.